Privacy Policy

1. Introduction

The Hair Factory ("we", "us", "our") operates thehairfactory.pk. This Privacy Policy explains how we collect, use, and protect your personal information in line with Pakistan's Prevention of Electronic Crimes Act (PECA) 2016 and applicable consumer-protection laws.

2. Information We Collect

When you place an order or interact with our site, we collect:

• Contact details — name, mobile number, email (optional)
• Delivery information — shipping address, landmark, city, province
• Order history — products purchased, payment method used
• Payment data — processed directly by our payment partners (SafePay, JazzCash, EasyPaisa); we never store card or wallet PIN data
• Usage data — pages visited, device type, IP address (for security and site improvement)

3. How We Use Your Data

• Process and deliver your orders
• Send WhatsApp / SMS / email updates about your order
• Provide customer support when you contact us
• Improve our products, website, and customer experience
• Detect and prevent fraud (suspicious order patterns)
• With your consent, send promotional offers

4. Sharing with Third Parties

We share minimal information with:

• Courier partners (PostEx, Swyft, BlueEx) to deliver your order
• Payment processors (SafePay, JazzCash, EasyPaisa) to handle transactions
• Analytics & marketing services (Meta, Google, TikTok) — aggregated and non-identifying where possible

We never sell your data to third parties.

5. WhatsApp & SMS Communications

If you opt in at checkout, we'll WhatsApp you order updates (confirmation, dispatch, delivery). Opt out any time by replying STOP or WhatsApping us at +92 321 111 8312.

6. Cookies & Tracking

We use essential cookies for cart and checkout functionality, and analytics cookies (with your consent) to understand site usage. Disable non-essential cookies any time in your browser or via our cookie banner.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your account and data
• Opt out of marketing communications

Contact privacy@thehairfactory.pk or WhatsApp +92 321 111 8312 to exercise any of these rights.

8. Data Security

We use industry-standard encryption (HTTPS/TLS) for all data in transit and secure cloud storage with access controls. We never store sensitive payment credentials.

9. Children

Our products are for adults. We do not knowingly collect data from anyone under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via a site banner. The "Last updated" date above reflects the current version.

11. Contact

Email privacy@thehairfactory.pk or WhatsApp +92 321 111 8312.