Question 1

How does The Hair Factory 5-in-1 Hair Color Shampoo work?

Accepted Answer

It's a shampoo-and-color in one bottle. Apply to wet hair like a normal shampoo, leave for 15 minutes, then rinse. The keratin-based color binds to your hair shaft while olive oil and vitamin E nourish — no separate developer, no mixing, no mess.

Question 2

Is it really ammonia-free? What about PPD and parabens?

Accepted Answer

100% ammonia-free, PPD-free, paraben-free, and cruelty-free. Enriched with Keratin, Olive Oil, Vitamin E, Aloe Vera, Ginger and Ginseng. That's why it's safer for weekly use than traditional cream dyes that can dry out scalp and hair.

Question 3

How long does the color last?

Accepted Answer

Color holds strong for 3–4 weeks of regular washing. Most customers re-apply every 2–3 weeks for continuous coverage. Because the formula is gentle, frequent use doesn't damage your hair the way ammonia dye does.

Question 4

Does it work on beard, mustache, and eyebrows?

Accepted Answer

Yes — the same formula works on beard, mustache, and even eyebrows. Many Pakistani men use one bottle for both head and beard. Apply with the same 15-minute leave-in time, then rinse.

Question 5

How many applications come in one bottle?

Accepted Answer

200ML: 6–10 applications depending on hair length. 400ML: 12–18 applications. Compared to salon visits (Rs. 1,500–3,000 each), one 400ML bottle costs less than a single salon trip and lasts months.

Question 6

Is it safe? Could I have an allergic reaction?

Accepted Answer

We recommend a 48-hour patch test before first use, especially if you have sensitive skin or a history of dye allergies. Apply a small amount behind your ear or inside your elbow and wait 48 hours. If no reaction, you're good. Individual reactions to any cosmetic can happen — our formula minimizes risk vs. traditional ammonia/PPD dyes.

Question 7

Can I use it on chemically-treated, rebonded, or previously-coloured hair?

Accepted Answer

Yes — safe for chemically-treated, previously-coloured, rebonded, and keratin-treated hair. The ammonia-free formula won't strip existing treatments. If your hair is freshly rebonded (under 2 weeks), wait until the treatment fully sets before colouring.

Question 8

How often should I apply it?

Accepted Answer

Most customers re-apply every 2–3 weeks. Because it's ammonia-free, frequent use won't dry out your hair like traditional dyes. For maintenance between full applications, you can use it as a regular shampoo to top up colour gradually.

Question 9

Will it cover stubborn grey hair?

Accepted Answer

Yes — even resistant grey (the kind that other dyes struggle with). For very wiry or coarse grey patches, leave the shampoo on for 20 minutes instead of 15 the first time. From the second application onwards, 15 minutes is usually enough.

Question 10

Will it stain my skin, towel, or pillow?

Accepted Answer

Lightly stains skin (washes off in 1–2 normal showers) and can stain light-colored towels until you rinse the bottle well at end. Use an old, dark towel for the first 2 applications. It does not stain pillows once dry — colour is locked in.

Question 11

Can men and women both use it?

Accepted Answer

Yes — same formula, no gendered version needed. The shade you pick (Dark Brown, Light Brown, or Black) matters more than gender. Take our 60-second shade quiz to find your perfect match.

Question 12

Which shade is most popular for Pakistani men?

Accepted Answer

Dark Brown is the #1 choice — it's the closest match to natural South Asian hair and reads as 'natural' rather than 'dyed'. Black is second-place for men who want full classic coverage. Light Brown is preferred by women wanting a softer, modern look.

Question 13

What's the difference between Dark Brown and Black?

Accepted Answer

Black gives full opaque coverage and reads as a classic 'jet black' look. Dark Brown is a warm natural brown that blends with existing hair and looks the most undetectable. If you want people to not notice you've coloured at all, pick Dark Brown.

Question 14

I have a wheatish / medium Pakistani skin tone — which shade?

Accepted Answer

Wheatish skin pairs beautifully with Dark Brown — it adds warmth without competing with your complexion. Avoid going lighter than dark brown unless your natural hair is already light. Black also works for cooler-toned skin.

Question 15

I'm older with 70%+ grey — will any shade still work?

Accepted Answer

Yes. For heavy grey coverage (70%+), pick the 400ML size for extra applications and start with Dark Brown (the most forgiving). If you find it too warm on a fully grey base, switch to Black on the next application — never go opposite direction (Black → Brown is hard to undo).

Question 16

Can I mix two shades?

Accepted Answer

Not within one application — pick one shade per session. If unsatisfied after 2 weeks, switch to a different shade on the next application. Mixing shades in the bottle dilutes both and gives uneven coverage.

Question 17

How long does delivery take?

Accepted Answer

Major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan): 1–2 working days. Other cities: 2–4 days. Remote areas: 4–6 days. You'll get WhatsApp tracking the moment we dispatch.

Question 18

Do you deliver to my city?

Accepted Answer

Yes — we ship to every city, town, and rural address in Pakistan. Our courier partners (PostEx, Leopards, TCS) reach 700+ cities including remote KPK, Balochistan, and AJK addresses.

Question 19

Is Cash on Delivery (COD) available?

Accepted Answer

Yes — COD is available across all of Pakistan. You pay the courier in cash (or via JazzCash/EasyPaisa to courier if they support it) when your order arrives. No upfront payment needed.

Question 20

What other payment methods do you accept?

Accepted Answer

COD (most popular), JazzCash, EasyPaisa, debit/credit cards via SafePay (secure card processor), and bank transfer (IBFT). All processed through PCI-DSS compliant gateways.

Question 21

Is shipping free?

Accepted Answer

Free shipping on orders over Rs. 2,999 (matches the 2-Pack price exactly, so any bundle ships free). Below that, flat Rs. 200–350 depending on zone.

Question 22

How will I know when my order is on the way?

Accepted Answer

You'll get a WhatsApp message with your tracking number as soon as we dispatch — usually same-day or next-morning. Track it inside Pakistan Post / Leopards / PostEx apps, or just click the link.

Question 23

What if I'm not home when the courier comes?

Accepted Answer

The courier calls you 30 minutes before arrival. If you can't take it, they reschedule for the same day or next morning. After 2 failed attempts, the parcel returns to us — message us on WhatsApp and we'll resend at no extra cost.

Question 24

What is the refund policy?

Accepted Answer

If you're not satisfied within 30 days of delivery, we refund you in full. We can do this because 96% of our customers are happy with the result — the 4% who aren't, we'd rather refund than fight.

Question 25

How do I claim a refund?

Accepted Answer

WhatsApp +92 321 111 8312 with your order number and a short note on what didn't work for you. Refund lands in your JazzCash / EasyPaisa / bank account within 7 working days — usually 2–3.

Question 26

What if I got the wrong shade by mistake?

Accepted Answer

WhatsApp us a photo of the bottle within 7 days. We'll ship the correct shade at our cost.

Question 27

Can I cancel my order after placing it?

Accepted Answer

Reply CANCEL to our WhatsApp confirmation within 4 hours of placing the order — we'll cancel before dispatch. After dispatch, just refuse the courier when they call you; the parcel comes back and we issue a full refund.

Question 28

Can I order over WhatsApp instead of the website?

Accepted Answer

Yes — WhatsApp +92 321 111 8312 with the shade and quantity you want. One of our agents will place the order, send a confirmation, and arrange COD delivery within minutes.

Question 29

How do I contact your team?

Accepted Answer

WhatsApp +92 321 111 8312 is fastest (replies in ~10 min, 10am–10pm PKT daily). Email support@thehairfactory.pk for detailed questions. Phone support same number.

Question 30

How does it compare to traditional hair color cream / box dye?

Accepted Answer

Box dyes use ammonia + PPD — strong colour, but they dry the hair shaft, often itch the scalp, and need 30–60 minutes plus a separate developer. Our shampoo is gentler, faster (15 min), and you keep washing with it. Trade-off: cream dyes last slightly longer per application (5–6 weeks vs 3–4) but at the cost of hair health.

Question 31

How is it different from Eazicolor, Garnier Men, or Vince HIS ONLY?

Accepted Answer

All three are good products. We differ on three things: (1) 5-in-1 formula — keratin + olive oil + vitamin E + aloe vera + ginseng in one, so we wash, condition, and color in one step; (2) explicitly Pakistani: shipped from Lahore, formulated for South Asian hair texture, Urdu support on WhatsApp; (3) 30-day money-back guarantee — no other brand in Pakistan offers it.

Question 32

Should I use a hair color shampoo or 'No Grey' capsules?

Accepted Answer

Different products for different goals. No Grey capsules are oral supplements claiming to slow new grey. Hair color shampoo covers existing grey. If you have visible greys today, you want coverage now — supplements take months and results are unproven. Use both if you want, but coverage gives an immediate, visible result.

Question 33

Is hair color shampoo better than getting it done at the salon?

Accepted Answer

Salon work is more precise (especially for highlights or specialty colours), but for grey coverage and full-tone colour, hair color shampoo at home is 90% of the result at 5% of the cost. A salon visit in Karachi/Lahore is Rs. 1,500–3,000 every 2–3 weeks. One 400ML bottle is Rs. 4,299 and lasts 4+ months.

Question 34

Why ammonia-free? Isn't it weaker?

Accepted Answer

Ammonia in cream dyes is what 'opens' the hair cuticle so colour can deposit deep — that's also what causes the burn smell, scalp irritation, and dryness. Modern keratin-based formulas use heat (your warm scalp + water) instead of ammonia to open the cuticle gently. The colour penetrates fully, just slower (15 minutes vs 30). It's not weaker — it's gentler.

Hair Color Shampoo FAQ

About the 5-in-1 Hair Color Shampoo

Picking the Right Shade

Delivery Across Pakistan

30-Day Money-Back Guarantee

Hair Color Shampoo vs Other Options

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